How to Add or Update a Payment Method
Billing & Client Area · Self-help guide
To add or update a payment method, log in to the OnlineAudience client area and open the Billing or Payment Methods section. Choose the option to add a new card or update the existing payment method, depending on what is available on your account. Follow the secure payment provider steps and enter the required details. OnlineAudience support should never ask you to send card details by ticket, email, or live chat. After saving the payment method, check whether automatic payments are enabled for your services. If you are replacing an expired card, pay any overdue invoices manually after updating the details. If a payment fails, check the card with your bank and then contact billing support if needed.