How to Report a Problem with Your Mobile Radio App
Mobile Radio Apps · Self-help guide
When reporting a mobile app issue, include enough detail for support to reproduce the problem. Start with the app name, your station name, and whether the problem is on Android, iPhone, or both. Include the phone model, operating system version, app version if visible, and the time the issue happened. Explain the exact steps you took, for example: opened the app, tapped play, then the player stayed loading. Add screenshots or screen recordings if they help. Also test whether the public stream URL works outside the app and mention the result. Do not send app store account passwords, control panel passwords, or private listener data. Clear reports help support identify whether the issue is the app, stream, device, or network.