How to Create Knowledgebase Categories in WHMCS
WHMCS · Self-help guide
A well-organised knowledgebase reduces repetitive support tickets. Start by planning categories that match your services, such as cPanel Hosting, Domains & DNS, Billing, Radio Streaming, SonicPanel, VPS Servers, and WHMCS Reseller Guides. In your knowledgebase admin area, create each category with a clear name and short description. Keep article titles action-focused, such as How to Create an Email Account or How to Update Nameservers. Avoid mixing billing articles with technical setup guides. Add tags where useful and keep articles updated when products change. Test the customer-facing knowledgebase by searching for common questions. If clients cannot find answers quickly, improve titles, summaries, and category structure.