How to Update Your Account Contact Details
Billing & Client Area · Self-help guide
Keeping your account details up to date helps ensure invoices, notices, and support replies reach the right person. Log in to the OnlineAudience client area and open Account Details, My Details, or the profile section. Review your name, company name, billing address, phone number, and email address. Update any incorrect information, then save the changes. If you change your email address, make sure it is one you can access regularly, as it may be used for invoice reminders, service notices, and password resets. Some changes may require verification for security. If your account is used by a business, avoid using a staff member’s personal email address unless they are responsible for managing the account long term.